Frequently Asked Questions
Everything you need to know about your Elvie shopping experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are in their original condition to qualify for a full refund.
Do you offer international shipping?
Yes, Elvie ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment options.
Are your materials sustainably sourced?
At Elvie, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or sustainable viscose.